Refund and cancellation policy

Last updated: 26 October 2026

EvolvePoint Software Consulting Co., Ltd. offers paid programming consulting services. This policy explains cancellations, the statutory withdrawal period where applicable, and how refunds are handled.

Business contact

No. 28, Zhongshan Road, Yonghe District, New Taipei City, 234, Taiwan
Unified Business Number (UBN): 84667458
Representative: Wang Yu-Chen
Email: info@evolvepoint.digital · Phone: +886-2-0000-2208

Distance contracts

Where you purchase services remotely without simultaneous physical presence, Taiwan’s Consumer Protection Act may provide a seven-day withdrawal period (七日猶豫期) for eligible distance contracts, unless an exception applies by law.

Services already started

If you request immediate commencement of custom consulting work during the withdrawal window and expressly agree that performance begins before the period ends, statutory withdrawal may be limited to the extent permitted for services already rendered with your consent. We document such consent in the statement of work.

Deposits and milestones

Deposits identified in your statement of work may be non-refundable once preparation or scheduling costs are incurred. Unused prepaid blocks may be refunded pro-rata minus work completed, at our reasonable discretion and subject to mandatory law.

How to request a refund or cancellation

Email info@evolvepoint.digital with your name, invoice reference, and reason. We confirm receipt within three business days and process approved refunds to the original payment method within fourteen (14) business days unless a longer period is required by your bank.

Rescheduling

Review sessions and workshops may be rescheduled with at least forty-eight (48) hours’ notice. Late cancellations may forfeit the reserved block as stated in your agreement.

No-shows

If you miss a scheduled session without notice, the block may be charged in full per the statement of work.

Proposed terms

Specific refund windows and deposit percentages in individual contracts may differ; where this page and a signed statement of work conflict, the signed document controls. Standard durations above are proposed market-consistent baselines pending your confirmed business terms.